Placing an order:
Arctic Tan offers a variety of choices when placing an order. To place an order call:
Toll Free: 888-799-3999 or 888-627-0484.
Fax us 24 hours a day 705-674-1648.
Email us at arctictan@hotmail.com

Orders by FAX OR EMAIL - List your business name , phone number, product and quantity and credit card number. (We recommend paying by credit card to avoid the $8.50 UPS, C.O.D. fee)

Method of Payment:
We accept Visa, MasterCard, American Express and Cash. Cash/C.O.D payments require an additional $8.50 UPS fee. In the event of payment default, customer will be responsible for all collection fees incurred, including a $50.00 NSF Charge. All refused C.O.D. packages are subject to a 25% re-handling fee that must be paid before future orders are shipped, any future orders will be prepaid. All lamp, acrylic and equipment are to be prepaid by credit card or certified cheque prior to shipment.

Return Policy:
Discontinued items or packaging changes are considered as non-returnable merchandise. When returning a product, call your sales rep for a Return Authorization Number (RMA), which must be written on the outside of the box being returned. Returned products must be received in good condition and without price stickers. Product returns are subject to a 25% restocking fee. Returned items will be credited to your next order. Arctic Tan is not responsible for return shipping charges. Return charges will be the responsibility of the customer.

All sales are final on the following items: Equipment, Lamps, Parts, Acrylics, Sale Items, Apparel, Swimwear, Perishable Items, Neon Signs, and any special or customized item(s). Please be sure when ordering parts, lamps and acrylics that you provide your equipment make and model numbers and/or part numbers from the original part to insure that we ship you the correct item (s).

Same Day Shipping:
If possible all orders placed before 1:00 p.m. will be shipped that same day.
Orders placed after 1:00 will be shipped the next business day.

Shipping Fees:
Arctic Tan will pay the ground shipping charges on lotion orders over $250.00. (Lamps, acrylics and equipment are not included) There will be an additional $5.00 residential delivery fee added to all orders deemed residential by UPS. Next day and 2nd Day Air is available. (Extra shipping rates will apply)

Back Orders:
Arctic Tan will no longer process backorders. All back ordered items will have to be reordered. We will make every effort to keep all items in stock.
Occasionally we will be out of stock due to vendor shortages, shipping delays etc.

Catalogue Prices:
Every effort is made to maintain catalogue prices and new product availability throughout the year. However prices and special offers are subject to change without notice. Arctic Tan is not responsible for any typographical errors and/or omissions in this catalog. All items are subject to availability.

Special Orders:
Arctic Tan can special order many items or products that are currently being offered by a manufacturer but do not appear in our catalogue. Just ask us!

Terms and Conditions for Lamps

Terms: Advance check, credit card (Visa, MC and American Express) only.

Packaging and Insurance: Cost determined by amount shipped.

Defectives: We will honor defective lamps ONLY 10 days after receipt. Excessive defects and so-called “bad” lamps will have to be sent to the manufacturer for testing. If the manufacturer deems the lamps to be within specs and tanning properly, you will be responsible for all
charges incurred, call-tags, testing etc…) If lamps are found to be defective, full or partial credit will be given.

Damages: If a shipment should be delivered damaged for any reason, please ACCEPT delivery and notate the number of lamps damaged. It is important that you accept delivery so we will not have more damaged lamps if they are refused and returned to us. We are more than happy to replace lamps that are damaged as long as it is reported properly. If damage is not noted immediately and reported properly, absolutely NO credit will be given. If lamps have been damaged on a shipment and it is not noted and you want the lamps shipped right away, you will be charged for the lamps in question and all shipping costs. If later damage has been verified, all costs will be credited to your account.

Shorted or Missing: Any lamps shorted or missing from shipment must be reported within 72 hours of delivery.

We greatly appreciate your business and look forward to a successful tanning season